FAQ

1. How old do I need to be to place an order?
To order tobacco products from our shop, you have to be of legal age in the destination country and at least 18 years old. Since 18 is the legal age in Sweden, the latter is a rule that applies to all our customers.


2. Will I receive a tracking number for my order?
We provide shipping numbers only for UPS shipments.


3. Can I track packages?
Tracking for UPS packages is available.


4. How do I keep my tobacco as fresh as possible, for as long as possible?
 We highly recommend you to store your tobacco product in a cool spot; your refridgerator, for example. This will make your product stay fresh much longer.


5. I can’t find my country in the list – can I still place an order?
If your country isn’t featured, this is due to legal or customs reasons and we cannot ship there at all for the time being. Unfortunately, we cannot make any exceptions. We are sorry! :)

6. How can I manage the delivery of an package?
To arrange a special delivery of some sort, please contact us.

7. I placed an order several days ago and haven’t received an update.

Our office, as well as shipping companies and banks, are closed during both holidays and weekends. Bank wire payments can take 1-3 business days to arrive in our account and orders cannot be shipped before the payment has reached us. If this answer doesn’t apply to you, please contact our customer service using our contact via e-mail info@theroyalsnus.com to receive help. Please always indicate your order number and type of request in the subject line.


8. Do you deliver to my location?

We deliver to fallowing countries: Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Azerbaijan, The Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Democratic Republic of the, Congo, Republic of the Costa Rica, Côte d’Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, East Timor (Timor-Leste), Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, The Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, North, Korea, South, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Federated States of Moldova, Mongolia, Montenegro, Monaco, Morocco, Mozambique,  Myanmar (Burma), Namibia, Nauru, Nepal, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, Sri Lanka, Sudan, South, Suriname, Swaziland, Switzerland, Syria,Taiwan, Russia, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, United States, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe


Australia:

For shipments into Australia please get informed about any possible restrictions and costs with customs that may apply. The custom fees in Australia are high and we do not cover any costs or issue any refunds on orders placed.

Canada:

For shipments into Canada please get informed about any possible restrictions with customs that may apply. We do not cover any costs or issue any refunds on orders placed.

Indonesia:

For shipments into Indonesia please get informed about any possible restrictions with customs that may apply. Especially for UPS shipments we have experienced cases where custom refuse to release shipment. We do not cover any costs or issue any refunds on orders placed.

Philippines:

For shipments into Philippines please get informed about any possible restrictions with customs that may apply. Especially for UPS shipments we have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed.

Russia:

For shipments into Russia please get informed about any possible restrictions with customs that may apply. We have experienced cases where an import license from the reciever has been requested. We do not cover any costs or issue any refunds on orders placed.

Saudi Arabia:

For shipments into Saudi Arabia please get informed about any possible restrictions with customs that may apply. We have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed.

Thailand: For shipments into Thailand please get informed about any possible restrictions with customs that may apply. We do not cover any costs or issue any refunds on orders placed.

Turkey:

For shipments into Turkey please get informed about any possible restrictions with customs that may apply. We have experienced cases where custom refuse to release shipment. We do not cover any costs or issue any refunds on orders placed.

United Arab Emirates:

For shipments into United Arab Emirates please get informed about any possible restrictions with customs that may apply. We have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed.

United States:

All orders to the United States are sent as DDP - Delivery & Duty paid.



9. Do you offer free shipping?

Not at the moment, but we are working on it :) 


10. I live inside EU. Do you have another website?

If you live inside EU, feel free to order your favorite products here: www.theroyalsnus.eu



11. How can I delete my account?
Just let us know and our support team will help you with that.


12. Why to choose us?  

As we know- The Royals are not chosen, they are born this way. The same way are we and our main mission is to provide our customers with the best service possible, thats why we offer wide range of the best quality Swedish snus products with worldwide delivery to your doorstep. Customer service is available on email or facebook chat what makes you more comfy if you got any specific questions during the shopping process. Every success story needs a superheroes, thats why we have chosen well known courier companies like UPS and Post Nord, fresh products and careless shipments is our AIM and we have the best partners to achieve it. Setas Group AB focusing on wholesale of tobacco products to provide the world with smokeless alternatives. The Royal Snus Online shop is open 24/ 7 any place, any time. For customers inside EU, feel free to visit our EU shop www.theroyalsnus.eu.